Sharky's Performance Coaching
Terms & Conditions

1. Agreement

By purchasing a Sharky’s Performance Coaching subscription (Base, Peak, or Summit), you agree to these Terms & Conditions.

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2. Program Delivery

Your training program will be delivered within 2–3 business days of sign-up.

Business days are defined as Monday to Friday, excluding public holidays (NSW, Australia).

Delays may occur if required onboarding information has not been provided.

 

3. Coaching Services

Coaching is delivered online via TrainingPeaks (or equivalent platform), with communication and support based on your selected plan.

Details of inclusions for each plan are outlined on the website and form part of this agreement.

 

4. Business Hours & Communication

Business hours are Monday to Friday, 9:00am – 5:00pm (AEST/AEDT), excluding public holidays (NSW, Australia).

• Messages may be sent by the athlete at any time

• Responses will only be provided within business hours

Response time expectations:

• Base Plan: Standard response times within business hours

• Peak Plan: Up to 48 hours (business days)

• Summit Plan: Priority responses within business hours

No responses are guaranteed outside of business hours.

 

5. Athlete Responsibilities

You agree to:

• Provide accurate and up-to-date information

• Communicate any injuries, illness, or concerns promptly

• Follow the program at your own discretion and within your limits

• Take full responsibility for your training, recovery, and overall wellbeing

 

6. Health & Medical Disclaimer

You confirm that you are medically fit to participate in endurance training.

You acknowledge that:

• Training for triathlon and running carries inherent risks

• You participate at your own risk

• Sharky’s Performance Coaching is not liable for any injury, illness, loss, or damage resulting from participation

You are responsible for seeking medical advice where appropriate.

 

7. Payments & Subscriptions

All plans are billed on a recurring monthly subscription.

• Payments are processed automatically via your selected payment method

• It is your responsibility to ensure payments are successful

• Failure to make payment may result in suspension or termination of services

 

 

8. Cancellation Policy

It is the athlete’s responsibility to cancel their subscription if they wish to stop coaching. You may cancel your subscription at any time through your account settings on the website.

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Your subscription will remain active until the end of your current billing period, after which it will automatically end and no further payments will be charged.

Cancelling your subscription does not provide a refund for the current billing period, and no partial refunds or credits will be issued for unused time or services.

Once cancelled, you will continue to have access to your coaching services and plan inclusions until your next billing date.

 

9. Program Adjustments & Availability

Programs may be adjusted based on athlete feedback, performance, and availability.

However:

• Adjustments are not made in real-time

• Immediate changes are not guaranteed

• Turnaround times align with your coaching tier and business hours

 

10. No Guarantee of Results

Results are not guaranteed.

Performance improvements depend on multiple factors including consistency, adherence, recovery, and individual circumstances.

 

 

11. Intellectual Property

All training programs, materials, and resources remain the property of Sharky’s Performance Coaching.

They are for personal use only and may not be copied, shared, or distributed.

 

12. Limitation of Liability

To the maximum extent permitted by law, Sharky’s Performance Coaching is not liable for any direct, indirect, incidental, or consequential loss or damage arising from:

• Use of training programs

• Participation in training

• Communication or advice provided

 

13. Amendments

These Terms & Conditions may be updated at any time.

Continued use of coaching services constitutes acceptance of any updates.

 

14. Acceptance

By proceeding with your subscription, you confirm that you have read, understood, and agreed to these Terms & Conditions.